What countries does Puku™ ship to and how much does it cost?

We ship to dozens of countries around the world and are working hard every day to expand into new territory. As of now, we ship to the following countries at the following costs:

Country
Standard (5-7 days)
Expedited (2 days)
Priority (next day)
North America
United States
Free
$10
$15
Canada
$5
$15
Not available
Europe
United Kingdom
$5
$15
Not available
Austria
$15
Not available
Not available
Belgium
$15
Not available
Not available
Bulgaria
$20
Not available
Not available
Cyprus
$20
Not available
Not available
Czech Republic
$20
Not available
Not available
Denmark
$15
Not available
Not available
Estonia
$20
Not available
Not available
Finland
$15
Not available
Not available
France
$15
Not available
Not available
Germany
$15
Not available
Not available
Greece
$15
Not available
Not available
Hungary
$20
Not available
Not available
Ireland
$15
Not available
Not available
Italy
$15
Not available
Not available
Latvia
$20
Not available
Not available
Lithuania
$20
Not available
Not available
Luxembourg
$15
Not available
Not available
Netherlands
$15
Not available
Not available
Poland
$20
Not available
Not available
Portugal
$15
Not available
Not available
Romania
$20
Not available
Not available
Slovakia
$20
Not available
Not available
Spain
$15
Not available
Not available
Sweden
$15
Not available
Not available

If you don't see your country on the list above, we still might have a solution for you. We can offer shipping to another 75+ countries thanks to the AmazonGlobal program, but here's the catch: we can't take your order on our website, you have to checkout directly on Amazon.com. Prices vary so we can't quote anything, but if you live in one of the following countries, head to our Amazon store so can complete your order!

Albania
Andorra
Australia
Bahrain
Barbados
Bermuda
Bolivia
Bosnia
Brazil
Cambodia
Chile
China
Colombia
Costa Rica
Croatia
Ecuador
Egypt
Fiji
French Guiana
Ghana
Gibraltar
Guadeloupe
Hong Kong
Iceland
India
Indonesia
Israel
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kuwait
Liechtenstein
Macao
Malaysia
Malta
Marshall Islands
Martinique
Mauritius
Mayotte
Mexico
Micronesia
Monaco
Morocco
Namibia
New Caledonia
New Zealand
Nigeria
Norway
Oman
Palau
Panama
Peru
Philippines
Qatar
Reunion
Russia
Saint Barthelemy
Saint Martin
San Marino
Saudi Arabia
Serbia
Singapore
Slovenia
South Africa
South Korea
Sri Lanka
Switzerland
Taiwan
Tanzania
Thailand
Trinidad/Tobago
Turkey
United Arab Emirates
Uruguay
Vatican City
Venezuela
Zimbabwe

If you do not see your country on either of the lists above, we unfortunately do not offer shipping at this time. However, please know that we are working on expanding as quickly as possible!

What time do I have to order by for Priority (next-day) or Expedited (two-day) shipping?

Our fulfillment centers have cut-off times for Priority (next-day) and Expedited (two-day) shipping. As long as you order before the cut-off time, your order will be shipped out the same day. If you order after the cut-off time, your order will be shipped out the next day. Cut-off times for each region are listed below:

  • United States: 2pm Eastern Time
  • Canada: 2pm Eastern Time
  • United Kingdom: 2pm local time

Remember, these are the cut-off times, so we recommend placing your order at least an hour before just to be safe.

Where is my order? 

Please allow at least 2-3 business days for processing before your order is ready to be shipped. Once your order has been shipped, you will receive a confirmation email with your tracking number. This confirmation email and all correspondence from us will be sent to the email you provided to us when placing your order. If you can't find it in your inbox, please check your spam folder. If you do not receive an email with your tracking number after 3 days, please feel free to email us.

How do I clean a Puku™ backpack?

For your convenience, our care instructions can be found on the inner tag inside the main compartment of your bag. Here are some guidelines to care for your Puku™ backpack:

  • Spot clean / hand wash with damp cloth. 
  • Do not submerge in water.

Are Puku™ backpacks safe for my children to use?

As parents, the safety of our children is absolutely paramount. We have taken every step necessary and possible to ensure that these bags are suitable for children aged 3 and up. Additionally, all Puku™ backpacks are BPA free and comply with USCPSIA standards for phthalates, lead and flammability. Please note that these products are not suitable for children under 3 years of age due to small parts and long cords.

Will Puku™ ever share my personal information? 

Rest assured that Puku™ will not sell or share your personal information. When you order with us, we ask for your email so that we can communicate with you about your order, send you confirmation and updates, and tell you about exciting Puku™ related news. All personal information is used for order processing and purposes, it is kept private and secure. More information about our privacy policy can be found here.

International purchases

All international purchases are final. International orders may be subject to duties and/or taxes.  They are the responsibility of the customer upon delivery.

What is your exchange / refund policy?

A complete outline of our exchange and refund policy can be found here.

I’d like to carry Puku™ products in my store, how do I go about it?

We are flattered. If you’re a retailer and would like further information regarding carrying Puku™ products in your store, please contact us at info@pukupals.com.